Privacy policy
Information we collect
The personal data we collect depends on how you interact with us, but generally includes information you provide directly and technical data generated by your use of the site.
- Contact details are used to respond to your enquiries, manage our relationship with you, and keep a record of communications for reference and accountability.
- Technical and usage data from your visits helps us understand how the site performs, which pages are most useful, and where we should improve navigation or content.
- If you become a client, we may process additional information necessary to deliver services, manage contracts, and meet our legal and regulatory obligations.
- We may keep limited records of preferences or consents, such as cookie choices, to demonstrate compliance with applicable data protection requirements.
How we use personal data
We use personal data only where we have a lawful basis and for purposes that are clear and legitimate in the context of providing our services and operating this website.
- To operate and improve our website, including monitoring performance, troubleshooting issues, and developing new features or content.
- To respond to your enquiries, schedule meetings, provide proposals, and manage ongoing service relationships where applicable.
- To meet legal and regulatory obligations, including record keeping, accounting, and responding to lawful requests from authorities.
- To protect our rights, property, and safety, and those of our users or others, including detecting and preventing security incidents or misuse.
Legal bases for processing
Data protection laws require that we have a lawful basis for processing personal data. We rely on different bases depending on the activity involved.
We may process personal data because it is necessary to perform a contract with you, because you have given consent, because we have a legitimate interest that is not overridden by your rights, or because we must comply with legal obligations. Where we rely on consent, you can withdraw it at any time without affecting processing that occurred before withdrawal.
Sharing information
We do not sell your personal data. We may share it with carefully selected third parties where necessary for the purposes described in this policy.
- Service providers who support our operations, such as hosting, analytics, or communication tools, may process personal data on our behalf under appropriate contracts and safeguards.
- Professional advisers, such as legal or accounting firms, may access limited data where necessary to provide their services and meet regulatory requirements.
- Public authorities or regulators may receive personal data where required by law, regulation, or valid legal process, subject to applicable safeguards.
Data security
We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction. No system can be completely secure, but we aim to limit access to those who need it, use secure transfer methods where appropriate, and review our safeguards as technology and risks evolve.
Your rights
Depending on where you are based and subject to certain conditions, you may have rights in relation to your personal data. We will respect these rights in line with applicable law.
- You may have the right to request access to the personal data we hold about you and to receive a copy in a commonly used format.
- You may have the right to ask us to correct inaccurate personal data or complete information you believe is incomplete.
- In certain circumstances, you may have the right to request deletion of your personal data or restriction of our processing.
- You may have the right to object to certain processing or to lodge a complaint with a supervisory authority if you believe your rights have been infringed.
Cookies used
We use cookies and similar technologies to operate the site, understand how it is used, and improve content. Some cookies are essential, while others relate to analytics or preferences. You can manage your choices through our cookie tools or browser settings.
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Contact
If you have questions about this privacy policy, how we handle your personal data, or wish to exercise your rights, you can contact us using the details below and we will respond as soon as reasonably possible.
Email address: content@quolathiveon.sbs
Phone: +27(31)1838338
Address: Nelson Mandela Square, Maude Street, West Tower, Sandton, Johannesburg 2196 South Africa
Changes to this policy
We may update this policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will revise the Last updated date above. We encourage you to review the policy periodically.